Support Tickets
RepoCloud provides an in-app threaded support ticket system accessible from the Support tab of your dashboard. Create tickets, attach them to specific instances, and communicate with the support team — all without leaving the application.Creating a Ticket
1
Open the Support Tab
Click the Support tab in your dashboard, or go directly to repocloud.io/support/new.
2
Fill in the Details
- Category: select the topic that best matches your issue (e.g., Billing, Deployment, Technical Issue)
- Regarding: optionally link the ticket to a specific instance from your projects
- Subject: a brief summary of your issue
- Message: describe your issue in detail
3
Submit
Click Submit Ticket. Your ticket is created with Open status and you are redirected to the ticket detail page.
Ticket Statuses
Viewing and Replying
- All your tickets are listed on the Support tab, sorted by most recent activity
- Click any ticket to view the full conversation thread
- Type a reply at the bottom of the ticket detail page and click Send to continue the conversation
- Replying to a closed ticket automatically reopens it
Email Notifications
When the support team replies to your ticket, you receive an email notification with a link back to the ticket in the app. All communication stays in the ticket thread — there is no need to reply by email.Linking Tickets to Instances
When creating a ticket, you can optionally select one of your deployed instances from the Regarding dropdown. This gives the support team context about which deployment your issue relates to. If the instance is later deleted, the ticket retains a text snapshot of the app and project names.Next Steps
Dashboard
Monitor all your instances
Troubleshooting
Try self-service troubleshooting steps first