> ## Documentation Index
> Fetch the complete documentation index at: https://docs.repocloud.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> In-app threaded support tickets for getting help with your RepoCloud applications

## Support Tickets

RepoCloud provides an in-app threaded support ticket system accessible from the **Support** tab of your dashboard. Create tickets, attach them to specific instances, and communicate with the support team — all without leaving the application.

## Creating a Ticket

<Steps>
  <Step title="Open the Support Tab">
    Click the **Support** tab in your dashboard, or go directly to [repocloud.io/support/new](https://repocloud.io/support/new).
  </Step>

  <Step title="Fill in the Details">
    * **Category**: select the topic that best matches your issue (e.g., Billing, Deployment, Technical Issue)
    * **Regarding**: optionally link the ticket to a specific instance from your projects
    * **Subject**: a brief summary of your issue
    * **Message**: describe your issue in detail
  </Step>

  <Step title="Submit">
    Click **Submit Ticket**. Your ticket is created with **Open** status and you are redirected to the ticket detail page.
  </Step>
</Steps>

## Ticket Statuses

| Status       | Meaning                                                            |
| ------------ | ------------------------------------------------------------------ |
| **Open**     | Ticket is awaiting a response from the support team                |
| **Answered** | The support team has replied — check the thread for their response |
| **Closed**   | Ticket is resolved. You can reopen it by sending a new reply.      |

## Viewing and Replying

* All your tickets are listed on the **Support** tab, sorted by most recent activity
* Click any ticket to view the full conversation thread
* Type a reply at the bottom of the ticket detail page and click **Send** to continue the conversation
* Replying to a closed ticket automatically reopens it

## Email Notifications

When the support team replies to your ticket, you receive an email notification with a link back to the ticket in the app. All communication stays in the ticket thread — there is no need to reply by email.

## Linking Tickets to Instances

When creating a ticket, you can optionally select one of your deployed instances from the **Regarding** dropdown. This gives the support team context about which deployment your issue relates to. If the instance is later deleted, the ticket retains a text snapshot of the app and project names.

## Next Steps

<CardGroup>
  <Card title="Dashboard" icon="table-columns" href="/manage/dashboard">
    Monitor all your instances
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/resources/troubleshooting">
    Try self-service troubleshooting steps first
  </Card>
</CardGroup>